To setup departments, go to Setup > Support Departments and click Add New Department.
You can open ticket with your clients from the IPaaS console.
You will get all the basic details of it from the ‘Client Search’.
Received tickets (Respond to the client's ticket).
You can view all ticket from Support > All active Tickets.
Also you can respond the ticket from the same page by clicking ‘Ticket’.
Add Support ticket signature.
You can add your signature in the console by,
Provide Only MRSS from Vivaji.
If we provide the MRSS url only for a client, you must satisfy following conditions:-
Should be free from MAC request, for that you need to do the following,